Refund Policy
We want you to be happy with your WaveVisual order. If something goes wrong, contact us at [email protected] with your order details and we will review the request.
Digital orders
Digital orders can be refunded within 30 days of purchase.
This includes paid digital downloads where you purchased access to export a design. Refunds are sent to the original payment method when possible. Your bank, card issuer, or payment provider may take several business days to post the refund.
Credit packs
Credit packs can be refunded within 30 days of purchase if no credits from that pack have been used.
Once credits have been used for downloads, exports, or orders, the used portion is not automatically refundable. Any refund for partially used credit packs may be issued at WaveVisual's discretion.
Subscriptions
You can cancel a subscription to stop future renewals. Subscription refunds are not automatic unless required by law, but we may issue a refund at our discretion depending on the situation.
Print orders
If a print order arrives damaged, defective, or with a production issue, contact us as soon as possible at [email protected]. Please include your order number and clear photos of the damaged item and packaging.
For eligible damaged or defective print orders, we will either send a replacement or issue a refund.
Because print products are custom-made from your design, we usually cannot refund or replace print orders for customer-side mistakes such as typos, wrong uploaded audio, wrong image, wrong QR destination, incorrect shipping details, or a design that was approved/exported as submitted. We may still help at our discretion.
Further refunds
Any refund outside the rules above may be issued at WaveVisual's discretion. We may consider factors such as technical failures, duplicate purchases, payment errors, unused access, support history, and whether the request is fair and reasonable.
How to request a refund or replacement
Email [email protected] with:
- Your order number or checkout email
- The product you purchased
- A short explanation of the issue
- Photos if the request is about a damaged print order
We will review your request and reply with the next steps.
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